Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using WhiteCoat MD services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. SERVICES DESCRIPTION

WhiteCoat MD provides telehealth services connecting patients with licensed physicians for medical consultations, prescriptions, and ongoing care management. Our services include but are not limited to:

• Online medical consultations
• Prescription management and refills
• Weight loss programs including GLP-1 medications
• Hormone therapy consultations
• Skincare treatment programs
• Sexual health consultations

3. MEDICAL DISCLAIMER

WhiteCoat MD is a telehealth platform. The information and services provided are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

In case of a medical emergency, call 911 or your local emergency services immediately.

4. ELIGIBILITY

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete.

5. PATIENT RESPONSIBILITIES

• Provide accurate and complete medical history and health information
• Follow prescribed treatment plans and medication instructions
• Notify your provider of any adverse reactions or changes in condition
• Keep scheduled appointments and follow-up consultations
• Maintain confidentiality of your account credentials

6. PAYMENT TERMS

Payment is due at the time of service. We accept major credit cards and other payment methods as displayed at checkout. All prices are in US dollars and are subject to change without notice.

Refund policies vary by service type. Please contact our support team at support@whitecoat-md.com for refund inquiries.

7. PRESCRIPTION POLICY

Prescriptions are issued solely at the discretion of our licensed physicians based on medical necessity. WhiteCoat MD does not guarantee that a prescription will be issued following a consultation. Prescriptions are subject to applicable state and federal laws.

8. PRIVACY

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, WhiteCoat MD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. CHANGES TO TERMS

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. CONTACT US